How to Deal with Debt Collectors

Dealing with collection agencies can be an unpleasant experience with annoying tactics at best — and predatory, or even illegal, at worst.

The FTC enforces the Fair Debt Collection Practices Act (FDCPA), which makes it illegal for debt collectors to use abusive, unfair, or deceptive practices when they collect debts.

The most important thing for you is to know what debt collectors (and attorneys) cannot do:

  • Contact other people such as your neighbors, relatives, or employers about the debt except to get your address and phone number.
  • Contact you before 8:00 A.M. or after 9:00 P.M.
  • Contact you at work if you tell the collector your employer does not allow this.
  • Contact you directly if you have an attorney.
  • Continue to try to collect the debt if you dispute the debt in writing.
  • Lie to you about the debt or threaten or harass you.

If debt collectors are calling you, consider talking to them at least once, even if you don’t think you owe the debt or can’t repay it immediately. This will help you gather information about the debt and confirm whether it’s really yours.  

If you do talk to them, be sure they can provide  “validation information” as follows:

  • How much money you owe
  • How to get the name of the original creditor
  • How old is the debt and when was the last payment made in the account. It may be past the statute of limitations to be sued on this debt.

If a  debt collector is hounding you, seeking payment on a consumer debt you owe – whatever the situation is, we can help. 

THD Credit can help settle debt and stop all the harassing phone calls. Just call us at 800-822-7120 today.

-Erik Kaplan

WHY DEBT COLLECTORS CAN NOW TEXT OR DM YOU!

A recent change in rules by the US Consumer Financial Protection Bureau (CFPB) allows debt collectors to contact you by direct message on social networks, email, or text message.

 

No one likes debt collector calls and emails or text messages most certainly will not be welcomed, especially when you have no debts to collect. You could block the number used for text messages, but whether it’s a scam text or a legitimate debt collector, they can always contact you from yet another phone number.

 

There is some good news here… the rules do require debt collectors to provide you a way to opt-out of further messages, whether from email, text message, or direct message. You might have to call or email the debt collector back in order to opt-out as they are not being mandated to have to provide that in text or social networks directly.

 

If you have any questions about this ruling or if THD Credit can be of assistance to you in anyway – call us at 800- 822-7120. We are here to help!

-Erik Kaplan